Frequently Asked Questions
Find answers to the most common questions about FITools.
Getting Started
Section titled “Getting Started”What is FITools?
Section titled “What is FITools?”FITools is a comprehensive options trading platform that helps traders analyze, manage, and execute options strategies with advanced risk management tools.
Do I need experience with options trading?
Section titled “Do I need experience with options trading?”While FITools is designed for all skill levels, we recommend understanding basic options concepts before trading. Check out our Options Education section for learning resources.
Which brokers are supported?
Section titled “Which brokers are supported?”We support major brokers including:
- Interactive Brokers
- TD Ameritrade
- E*TRADE
- Charles Schwab
- Robinhood
- And more being added regularly
Is my data secure?
Section titled “Is my data secure?”Yes, we use bank-level encryption and security measures. Your trading data is never shared with third parties, and we follow strict data protection protocols.
Account & Billing
Section titled “Account & Billing”How much does FITools cost?
Section titled “How much does FITools cost?”We offer multiple pricing tiers:
- Free: Basic portfolio tracking and analysis
- Pro: Advanced features and strategy builder ($29/month)
- Premium: Full platform access and API ($99/month)
Can I cancel my subscription anytime?
Section titled “Can I cancel my subscription anytime?”Yes, you can cancel your subscription at any time. Your account will remain active until the end of your current billing period.
Do you offer refunds?
Section titled “Do you offer refunds?”We offer a 30-day money-back guarantee for new subscribers. Contact support for refund requests.
Trading & Platform
Section titled “Trading & Platform”Can I place trades directly through FITools?
Section titled “Can I place trades directly through FITools?”Yes, once connected to a supported broker, you can place trades directly from the platform. All trades are executed through your broker’s systems.
What types of options strategies are supported?
Section titled “What types of options strategies are supported?”FITools supports all major options strategies including:
- Basic strategies (covered calls, protective puts)
- Spreads (vertical, horizontal, diagonal)
- Advanced strategies (iron condors, butterflies)
- Custom multi-leg strategies
How accurate is the real-time data?
Section titled “How accurate is the real-time data?”We provide professional-grade market data with minimal delay. Stock prices update every second, and options data refreshes every 15 seconds during market hours.
Can I use FITools on mobile?
Section titled “Can I use FITools on mobile?”Yes, FITools is fully responsive and works on all devices. We also have dedicated mobile apps for iOS and Android.
Risk Management
Section titled “Risk Management”How does risk analysis work?
Section titled “How does risk analysis work?”Our risk analysis uses advanced calculations to show:
- Portfolio-level risk metrics
- Position-by-position risk breakdown
- Scenario analysis for different market conditions
- Real-time Greeks calculation
What are the risk warnings I should know about?
Section titled “What are the risk warnings I should know about?”Options trading carries significant risk:
- You can lose more than your initial investment
- Options can expire worthless
- Margin trading increases risk
- Past performance doesn’t guarantee future results
How do I set up risk alerts?
Section titled “How do I set up risk alerts?”Go to Settings > Alerts to configure:
- Portfolio loss limits
- Position size alerts
- Volatility warnings
- Expiration reminders
Technical Support
Section titled “Technical Support”The platform isn’t loading properly. What should I do?
Section titled “The platform isn’t loading properly. What should I do?”Try these troubleshooting steps:
- Clear your browser cache and cookies
- Disable browser extensions
- Try a different browser
- Check your internet connection
- Contact support if issues persist
My broker connection is failing. How do I fix it?
Section titled “My broker connection is failing. How do I fix it?”Common solutions:
- Verify your broker credentials
- Check if your broker account has API access enabled
- Ensure you have the required account permissions
- Try reconnecting in Settings > Broker Connections
Why are my positions not showing up?
Section titled “Why are my positions not showing up?”Possible reasons:
- Broker sync may take a few minutes
- Some account types might not be supported
- Position might be in a different account
- Try refreshing the connection
How do I contact support?
Section titled “How do I contact support?”You can reach us through:
- In-app chat during market hours
- Email: support@fitools.com
- Help documentation
- Video tutorials
Data & Privacy
Section titled “Data & Privacy”What data do you collect?
Section titled “What data do you collect?”We collect:
- Account and profile information
- Trading data from connected brokers
- Platform usage analytics
- Support communications
Do you sell my data?
Section titled “Do you sell my data?”No, we never sell or share your personal trading data with third parties.
How long do you keep my data?
Section titled “How long do you keep my data?”We retain data as long as your account is active, plus 7 years for regulatory compliance.
Can I export my data?
Section titled “Can I export my data?”Yes, you can export your portfolio data, trading history, and performance reports at any time.
Education & Learning
Section titled “Education & Learning”Are there educational resources available?
Section titled “Are there educational resources available?”Yes, we provide:
- Comprehensive options education materials
- Strategy guides and tutorials
- Video walkthroughs
- Live webinars
- Community forums
Do you offer paper trading?
Section titled “Do you offer paper trading?”Yes, we offer a paper trading mode where you can practice strategies without real money.
What learning path do you recommend?
Section titled “What learning path do you recommend?”For beginners:
- Start with What Are Options?
- Learn about Risk and Reward
- Practice with paper trading
- Start with simple strategies like covered calls
Still Have Questions?
Section titled “Still Have Questions?”If you can’t find the answer you’re looking for:
- Check our comprehensive guides
- Search our documentation
- Contact support through the in-app chat
- Email us at support@fitools.com
This FAQ is updated regularly based on user feedback and new features. Last updated: [Current Date]